Shipping policy
STORE PICK-UP SERVICES
For customers in JABODETABEK area, we offer free pick-up service at our store.
Simply click on ‘pick up in store’ upon check out and payment; select which store you would like to pick up and your goods will be delivered to you upon payment, in 2 (two) business days. You will need to bring an ID and either printed or electronic receipt that is sent to your email during pick up. Goods must be paid before being picked up. The address and contact number of the pick-up area will be written on the electronic receipt.
When the ‘shipped’ email is sent, please carefully read the instructions on what time you can pick up the goods. Some times our courier will take a moment to reach the designated store and drop the goods. You may contact us to ask if your order has arrived.
GOJEK SERVICES
For customers in Jakarta city area, we offer GOJEK pick-up services from our Central Jakarta HQ to you.
Our HQ address is:
Jalan Haji Agus Salim no.57, Lt 2
Jakarta Pusat, 10340
Please call our Customer Service Whatsapp before picking up the item via GOJEK as we have operational hours and we need to schedule the appropriate time and date. The delivery fee and pickup will be at the customer’s expense.
STANDARD SHIPPING
The shipping rate will be calculated online based on the submitted address and our third party courier service rate.
The shipping charges are as follows:
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Jakarta area starting from IDR 9,000, within 1-2 business days
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Jawa + Bali area starting from IDR 11.000, within 2-4 business days
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Sumatra area starting from IDR 19.000, within 3-5 business days
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Kalimantan area starting from IDR 26.000 within 3-5 business days
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Others starting from IDR 30.000, up to 10 working days
Please contact us before purchasing if you would prefer to use expedited / express shipment.
Shipping cost is calculated by the distance, remote area, and weigh/dimension of your package.
Shipment needs to be signed by the receiver or proxy of the homeowner. Someone needs to be present during delivery time. If no one is present or if the address is wrong, the delivery courier will make several more attempts to deliver the package, or they will return it to AUDREY THEOLA, and further re-delivery charges will occur.
Shipping cost will be calculated automatically by system upon check out process. You can review before confirming and proceed to payment process.
From time to time we will give free shipping for limited periods of time, please keep updated by signing up on our mailing list.
Order status : PROCESSED, means we receive your order and are preparing it to be sent to the courier.
Order status : ON HOLD, means we receive your order but due to some circumstances we hold your order until shipment can be processed, in this case a delay will occur. We will notify you in case this happens.
Order status : SHIPPED, means your order is being sent by the courier and will arrive at your destination and the allocated time.
Orders will be processed on working days, Monday – Friday 09.00 – 16.00 WIB within 1-2 days after we have received the payment. Order cut off time is 14.00 every working day. Orders received after 14.00 will be processed the following working day